Refund policy
Last updated: September 12, 2026
At STIGS Lifestyle, we take pride in creating high-quality apparel designed specifically for each customer. Every item is made to order, which helps reduce waste and ensures your purchase is created just for you.
If something isn’t right with your order, we’re committed to making it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at support@stigslifestyle.com.
Please include:
- Your order number
- A brief description of the issue
We’ll review the issue and work quickly to resolve it.
If your claim is approved, we will, at our discretion:
- Send a replacement item at no additional cost, or
- Issue a full refund to your original payment method.
Returns
Because each product is made specifically for your order, we do not accept standard returns for buyer’s remorse or changes of mind.
Eligible first-time customers may qualify for a size correction under our First-Purchase Fit Guarantee.
First-Purchase Fit Guarantee
If an eligible shirt from your first STIGS purchase does not fit as expected, you may request one free size correction within 14 days of delivery.
The replacement must be the same design and same color as the original shirt. Eligibility requirements apply.
The guarantee applies to up to four eligible shirts from the first order, with a maximum of one eligible shirt per unique design. If multiple sizes of the same design were purchased on the original order, that design is not eligible.
Eligible shirts must be unworn and unwashed except for trying them on.
The First-Purchase Fit Guarantee is for size corrections only and does not provide a standard return or refund for fit.
View First-Purchase Fit Guarantee →
Exchanges
We do not offer standard exchanges.
Damaged, defective, misprinted, incorrect, or improperly fulfilled items are handled separately and, when STIGS or our fulfillment partner is responsible, will be resolved at no additional cost to you.
For eligible first-purchase sizing issues, please refer to our First-Purchase Fit Guarantee above.
Order Changes & Cancellations
Orders begin production shortly after they are placed.
If you need to change or cancel an order, contact us immediately at support@stigslifestyle.com.
While we’ll do our best to help, we cannot guarantee that changes or cancellations can be made once production has begun.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Most refunds are processed within 5–10 business days, although your financial institution may require additional time for the refund to appear on your account.
Lost Packages
If your package appears to be lost in transit, please contact us.
We’ll work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered and the order has already entered production or shipped, we may be unable to issue a refund or replacement.
Questions
If you have any questions about this policy or need assistance with an order, we’re happy to help.
STIGS Lifestyle
A St. Germain Holdings LLC company
Email: support@stigslifestyle.com
Phone: (424) 572-8870
